Effective date: 01/09/2025
Pcock (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Pcock app (the “App”), in accordance with applicable laws including the Australian Privacy Act, GDPR, and other relevant international regulations. If you do not agree to this policy, please do not use the App.
We may collect the following categories of information:
Personal Identifiers: such as name, email address, account username, phone number, and postal address if you create an account or contact our support.
Device and Usage Data: including device type, operating system, app version, IP address, app usage statistics, and error logs to improve your experience and troubleshoot issues.
Location Data: The App may request your device’s location solely for Bluetooth pairing or device management. Location data is collected only with your explicit consent and can be disabled in your device’s settings.
User-Generated Content: Any data or content you voluntarily submit within the App, such as profile information, messages, and product settings.
Cookies and Tracking Data: When interacting with our website or support portal, we may use cookies and similar technologies to retain user settings, enable essential App features, and analyze user traffic.
We may use your information for the following purposes:
To provide, operate, and maintain the App and its features.
To improve and personalise your experience.
For customer support and communications.
To analyse usage for security and performance monitoring.
To comply with legal obligations and enforce our terms.
We will not sell your personal data. We may share your data as follows:
With our service providers and partners who perform services necessary for operation (e.g., hosting, analytics), strictly subject to data processing agreements.
In the event of a business transfer, merger, or acquisition, your data may be transferred as part of business assets.
Where required by law or in response to valid legal process.
With your explicit consent.
Data collected by the App may be transferred, processed, and stored in Australia and other countries where our servers or partners are located. We take reasonable steps to ensure data is handled according to this policy and applicable law.
We implement security measures such as encryption and access controls to protect your information. However, please be aware that no method of digital transmission or storage is 100% secure.
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, and as required by law. You may request deletion of your data as detailed in Section 9.
The App is not intended for anyone under 18. We do not knowingly collect information from minors. If we become aware that data has been collected from a minor, we will delete it promptly.
Depending on your jurisdiction, you have rights to:
Access, update, or erase your personal data.
Restrict or object to processing.
Port your data to another service.
Withdraw consent at any time.
To exercise these rights, please contact us at happy@pcock.co.
We may update this policy from time to time. Notification of material changes will be provided via in-app notification or email. Continued use of the App after changes constitutes acceptance of the revised policy.
If you have questions or requests regarding this Privacy Policy, contact us at: happy@pcock.co.
